OCE Aura Refunds

30 day returns

You may request a return within 30 days after delivery. Contact us before sending an item back so we can confirm eligibility and give you the correct return instructions.

Before you send anything

Include your order number and reason for the return. Do not mail a return until our team approves it and gives you the correct address. Items sent without approval may not be accepted.

Refund timing

Approved refunds are issued to the original payment method after the return is received and inspected. Shipping charges, exclusions, item condition rules, and any return costs will appear before checkout.

Damaged or wrong order

Contact us as soon as possible with your order number and clear photos so we can help.

Purchasing is not open yet

Final terms will be displayed before checkout opens.